Data & Account Deletion
White Rabbit — mobile application
You can ask us to delete your White Rabbit account and the personal data associated with it at any time. This page explains how to make the request, what we delete, and what we are required to keep.
How to request deletion
- In the app (if available): open Profile / Settings and choose Delete Account, then follow the prompts.
- By email: send a message to info@tmrcomputing.com with the subject "Data Deletion Request", from the email address on your account, and include the name and phone number you registered with so we can verify your identity.
We will confirm receipt and complete verified deletion requests within 30 days.
What we delete
- Your account profile (name, phone, email, password).
- Saved delivery addresses.
- Uploaded prescription and insurance-card images.
- Order history linked to your identity.
- Saved payment-method references and your notification token.
What we keep, and why
Some records must be retained for a limited period to comply with legal, pharmacy, insurance and tax obligations. Where we must keep such records, we restrict access to them and delete them once the required retention period ends.
| Retained record | Reason |
|---|---|
| Dispensing / prescription records | Pharmacy and health regulations |
| Insurance claim records | Insurance and audit requirements |
| Invoice / payment records | Tax and accounting law |
These retained records are not used for any other purpose and are deleted or anonymised at the end of the legally required period.
Questions
If you have any questions about deleting your data, contact us:
See also our Privacy Policy.
Data & Account Deletion
White Rabbit — mobile application
You can ask us to delete your White Rabbit account and the personal data associated with it at any time. This page explains how to make the request, what we delete, and what we are required to keep.
How to request deletion
- In the app (if available): open Profile / Settings and choose Delete Account, then follow the prompts.
- By email: send a message to info@tmrcomputing.com with the subject "Data Deletion Request", from the email address on your account, and include the name and phone number you registered with so we can verify your identity.
We will confirm receipt and complete verified deletion requests within 30 days.
What we delete
- Your account profile (name, phone, email, password).
- Saved delivery addresses.
- Uploaded prescription and insurance-card images.
- Order history linked to your identity.
- Saved payment-method references and your notification token.
What we keep, and why
Some records must be retained for a limited period to comply with legal, pharmacy, insurance and tax obligations. Where we must keep such records, we restrict access to them and delete them once the required retention period ends.
| Retained record | Reason |
|---|---|
| Dispensing / prescription records | Pharmacy and health regulations |
| Insurance claim records | Insurance and audit requirements |
| Invoice / payment records | Tax and accounting law |
These retained records are not used for any other purpose and are deleted or anonymised at the end of the legally required period.
Questions
If you have any questions about deleting your data, contact us:
See also our Privacy Policy.